Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the Planout mobile application and website (together, the "Service"), operated by Codeaamy FZCO ("Planout", "we", "us" or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your country) to use the Service. If you are under 18, you may only use the Service with the involvement and consent of a parent or legal guardian. By using the Service you represent that you meet these requirements.

2. Your account

To use most features you must create an account using a phone number, email, or a supported sign-in provider. You agree to:

• Provide accurate and current information;
• Keep your login credentials and device secure;
• Be responsible for all activity that occurs under your account; and
• Notify us promptly of any unauthorised use.

3. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• Use the Service for any unlawful, harmful, harassing, or fraudulent purpose;
• Upload content that is illegal, hateful, threatening, or infringes another's rights;
• Attempt to access, disrupt, or reverse-engineer the Service or its infrastructure;
• Scrape, harvest, or collect other users' data without consent; or
• Impersonate any person or misrepresent your affiliation with anyone.

4. Your content

You retain ownership of the content you create — plans, group details, messages, itineraries, expenses and similar ("User Content"). You grant Planout a limited, worldwide, non-exclusive licence to host, store, process and display your User Content solely to operate and improve the Service for you and the people you share it with. You are responsible for your User Content and for having the rights to share it.

5. Groups & plans

Planout helps you coordinate plans, groups, itineraries, availability and shared expenses. All plans and arrangements are made between you and other users. Planout is a tool to help you organise — we are not a party to, and are not responsible for, any real-world meetups, trips, payments between users, or events arranged through the Service. Any expense figures or "who owes what" calculations are provided for convenience only and are not financial or accounting advice.

6. Payments & subscriptions

Core features of Planout may be offered free of charge. If we offer paid features or subscriptions, the price and billing terms will be shown to you before purchase. Purchases made through the Apple App Store or Google Play are processed by those platforms and are also subject to their terms. Cancellations and refunds are governed by our Cancellation & Refund Policy.

7. Intellectual property

The Service, including the Planout name, logo, design, software, and content we provide (such as game prompts), is owned by Planout or its licensors and is protected by intellectual-property laws. These Terms do not grant you any right to use our trademarks or branding without our prior written permission.

8. Third-party services

The Service relies on third-party providers — including Google Firebase (authentication, database, storage, messaging), Google and Apple sign-in, and calendar providers you choose to connect. Your use of those features may be subject to the third party's own terms and privacy policies. We are not responsible for third-party services.

9. Disclaimers

The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, secure, or that availability information, reminders, or notifications will always be accurate or timely.

10. Limitation of liability

To the maximum extent permitted by law, Planout and its team will not be liable for any indirect, incidental, special, or consequential damages, or for any loss of data, profits, or goodwill, arising from your use of (or inability to use) the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us, if any, in the 12 months before the claim.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or use the Service in a way that could harm us or other users. On termination, the licences you granted us end, except where content has already been shared with other users or where we must retain data to comply with law.

12. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of the Service after changes take effect means you accept the revised Terms.

13. Governing law

These Terms are governed by the applicable laws of the United Arab Emirates, without regard to conflict-of-law rules. Any disputes arising out of or relating to the Service will be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.

14. Contact us